Last.fm had some server problems this week, and they lost data from some users, myself included. Nothing serious, just any tagging done in the last 3 weeks would have been lost. Annoying for some people who had tagged a lot of songs, but seeing as I don’t pay for the service, I can’t complain. But what is impressive is their response: all the users who have been affected have been given access to all the paid subscriber services until the end of the year.

This is a great example of positive response to service problems, made especially amazing as this is a free service. This also has the added bonus of allowing me to demo the paid services. I imagine they’ll get a fair few new paid subscribers from what will have little expenditure on their part. Kudos to the Last.fm team.